These Terms & Conditions (“Terms”) govern your access to and use of the AdaptCharge mobile application and related services (together, the “App” or “Service”). By creating an account, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. Who we are
The Service is operated by:
• UK: AdaptCharge Limited, a company registered in England and Wales with company number 15882568 and registered office at 124 City Road, London, EC1V 2NX.
(“AdaptCharge UK”), and/or
• India: Adapcharge Private Limited (trading as "AdaptCharge"), a company incorporated in India with Corporate Identity Number (CIN) U27900AP2025PTC120617 and registered office at 401, Madhavadhara,
Visakhapatnam, Andhra Pradesh, 530018, India - (“AdaptCharge India”), The entity contracting with you depends on your country of residence and/or the location where the charging service is provided (“AdaptCharge”, “we”, “us”). Contact: support@adaptcharge.io
2. Eligibility
You must be at least 18 years old to use the Service. By using the Service, you confirm you are 18+ and have legal capacity to enter into these Terms.
3. Account registration and verification
3.1. Account creation. You must create an account to use paid features such as wallet/top-ups and charging.
3.2. Verification. We may verify your mobile number and email address (including via OTP).
3.3. Account security. You are responsible for maintaining confidentiality of your login credentials and for all activity under your account. Notify us immediately if you suspect unauthorised use.
4. The Service
4.1. What we provide. The Service enables you to locate chargers, start/stop charging sessions (where supported), view session details, make payments (including via wallet), and submit reviews (including photo uploads).
4.2. Charger availability. Charger availability, speed, uptime, and compatibility may vary and may be affected by network conditions, grid constraints, site rules, maintenance, faults, and third-party dependencies. We do not guarantee uninterrupted or error-free operation.
5. Charging sessions and user responsibilities
5.1. Safe use. You must use chargers safely and follow on-screen instructions, site signage, and any site owner/operator rules.
5.2. Vehicle compatibility. You are responsible for confirming your vehicle and connector compatibility.
5.3. Parking and bay rules. You must comply with parking restrictions and bay etiquette.
5.4. Session end. You must end sessions promptly when finished and move your vehicle if required by site rules.
5.5. Misuse. We may suspend or terminate accounts for misuse, tampering, vandalism, bypassing payments, or any unsafe behaviour.
6. Pricing, fees, and taxes
6.1. Prices displayed. Charging tariffs, fees, and any additional charges (e.g., idle/overstay fees where applicable) will be shown in the App before or during a session where reasonably possible.
6.2. Idle/overstay fees (if enabled at a site) may apply after charging stops or after a grace period. The applicable fee and grace period will be shown in the App.
6.3. Taxes. Prices may include or exclude applicable taxes depending on jurisdiction;
taxes will be applied as required by law.
6.4. Variable factors. Actual cost may vary based on energy delivered (kWh), time-based fees, site rules, and network constraints. Session summaries will show billed amounts.
7. Wallet, top-ups, and payments
7.1. Wallet. The App may offer a prepaid wallet balance that can be used for charging sessions and other in-app purchases where enabled.
7.2. Top-ups. Wallet top-ups are processed through regulated payment service providers. We do not store your full card details, UPI PINs, or net-banking credentials.
7.3. RuPay Card Payments: Payments through RuPay Credit Card are subject to transaction fees of 2% plus applicable GST (18%). The applicable amount will be charged to the user’s wallet under “Payment Transaction Fees” within 24 to 48 hours after the transaction.
7.4. Payment authorisation. You authorise us and/or our payment providers to charge the selected payment method or wallet for amounts due (including any applicable fees).
7.5. Failed payments. If a payment fails, we may pause or prevent session start/continuation (where technically feasible), and/or request an alternative payment method.
7.6. Balance and expiry. Wallet balances do not accrue interest. Any expiry rules (if applicable) will be displayed in the App and/or in the Refund & Cancellation Policy.
8. Refunds, cancellations, and disputes
8.1. Policy applies. Refunds and cancellations are governed by our Refund & Cancellation Policy (incorporated into these Terms by reference).
8.2. Charge disputes. If you believe you were charged incorrectly, contact support@adaptcharge.io with: (a) registered email/mobile, (b) date/time, (c) charger/site, and (d) transaction/session reference.
8.3. Good faith resolution. We will investigate in good faith and may request additional information. Refunds (if any) may be issued to the original payment method or to wallet balance as per policy and provider constraints.
9. Reviews, photos, and user-generated content
9.1. Your content. You may submit ratings, text reviews, and upload photos of chargers for review purposes (“User Content”).
9.2. Photo uploads. We access your camera/photo library only when you choose to upload review photos; we do not access them in the background.
9.3. Visibility. Reviews and uploaded photos may be visible to other users viewing that charger listing (and may be visible more broadly if the listing is public).
9.4. Content rules. You must not upload content that is unlawful, misleading, defamatory, harassing, obscene, infringes intellectual property, violates privacy, contains personal data of third parties without consent, or includes hate/violence content.
9.5. Licence to use. You grant AdaptCharge a worldwide, royalty-free, transferable, sublicensable licence to host, store, reproduce, display, and distribute your User Content for operating, improving, and promoting the Service (including displaying reviews in charger listings).
9.6. Moderation. We may remove or restrict User Content that violates these Terms, our policies, or applicable law.
10. Location permissions
10.1. Location features. The Service may request location permissions to show nearby chargers, enable navigation, help verify proximity for sessions, improve session reliability, and help prevent fraud/misuse.
10.2. Background location. If you enable it, we may collect location when the App is not in use to support features such as proximity checks and session reliability. You can disable location permissions anytime in device settings. Some features may be limited if disabled.
11. Acceptable use
You agree not to:
• interfere with the Service (including hacking, scraping, reverse engineering, or bypassing security),
• misuse chargers or the App (including fraud, tampering, or evasion of fees),
• use the Service to harm others or violate any law,
• upload malware or malicious code, or
• impersonate another person or misrepresent affiliation.
12. Third-party services and sites
The Service may integrate with or link to third-party services (e.g., payment providers, mapping/navigation). Their terms and privacy policies apply to those services. We are not responsible for third-party services outside our control.
13. Intellectual property
All rights in the App, branding, software, and related content (excluding User Content) are owned by AdaptCharge and/or its licensors. You receive a limited, non-exclusive, non-transferable licence to use the App for personal, lawful purposes, subject to these Terms.
14. Suspension, termination, and account closure
14.1. By you. You may request account closure by contacting support@adaptcharge.io.
14.2. By us. We may suspend or terminate access immediately if we reasonably believe you have violated these Terms, misused the Service, committed fraud, or posed safety/security risk.
14.3. Effect of termination. You remain responsible for any outstanding charges. Wallet balance handling (if any) will follow the Refund & Cancellation Policy and applicable law.
15. Disclaimers
15.1. Service provided “as is.” To the maximum extent permitted by law, the Service is provided on an “as is” and “as available” basis.
15.2. No guarantee of charging outcome. We do not guarantee charging speed, uninterrupted availability, or that a session will always start/complete successfully due to external dependencies.
15.3. Site/operator constraints. Some chargers may be operated or hosted at third-party premises with their own rules; those rules may affect your experience.
16. Limitation of liability
16.1. Indirect losses excluded. To the maximum extent permitted by law, AdaptCharge is not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data, goodwill, or business opportunities.
16.2. Cap. To the maximum extent permitted by law, AdaptCharge’s aggregate liability arising out of or related to the Service will not exceed the total fees paid by you to
AdaptCharge for the Service in the 3 months preceding the event giving rise to the claim.
16.3. Nothing excludes liability where it cannot be excluded by law (e.g., fraud, death/personal injury caused by negligence, certain statutory consumer rights).
17. Indemnity
You agree to indemnify and hold AdaptCharge harmless from claims, losses, and expenses arising from your misuse of the Service, violation of these Terms, or infringement of third-party rights through your User Content.
18. Changes to the Service and Terms
We may update the Service and these Terms from time to time. We will provide notice where required (e.g., via in-app notice). Continued use after updates means you accept the revised Terms.
19. Governing law and disputes
• If you are a resident of the UK, these Terms are governed by the laws of England & Wales, and courts of England & Wales have jurisdiction.
• If you are a resident of India, these Terms are governed by the laws of India, and courts at Bangalore, India have jurisdiction.
20. Privacy
Your use of the Service is also subject to our Privacy Policy.
21. Contact
For support, refunds, or legal notices: support@adaptcharge.io